COMMON QUESTIONS
Before you open an account
Minimums, shipping, terms and payment, answered up front.
One case per SKU. There's no full-pallet requirement to open an account, and most retailers mix cases across categories to reach free-freight thresholds.
Our pricing is built for businesses that buy to resell, such as retailers, online sellers and small shops. If you have questions about your situation, contact us and we will help.
Create an account on our site with your business details and start ordering. If you need help, send us a message and we'll reply within one business day.
Yes. Every business account gets a direct line to an account manager who knows your order history.
Our own fleet covers the metro area. Beyond that we ship through freight partners nationwide, with tracking provided on every order.
[CONFIRM: yes or no, plus any prep, labeling or routing requirements and fees.]
[CONFIRM: US only, or list the countries you ship to.]
Net-30 is available to approved accounts after your first three paid-in-advance orders, subject to a standard credit check.
Absolutely. Pallet and multi-pallet orders are routed to an account manager for volume pricing, usually turned around within 24 hours.
[CONFIRM: list accepted methods, for example ACH, wire transfer or card.]
Yes. Every SKU is sourced direct from brands or from authorized distributors. We do not carry grey-market stock.
[CONFIRM: reporting window, what to send (photos, order number) and how replacements or credits work.]
Monday to Friday 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 2:00 PM. Order support is available around the clock.
AT A GALANCE
Minimum order
Same-day cut-off
Terms
Hours
1 case per SKU
2pm local
Net-30, approved
Mon-Fri 8-6 . Sat 9-2
14 questions