Refund Policy
1. Eligibility for Refunds
Because we supply products to businesses for resale, all sales are final unless an item is damaged, defective or different from what you ordered. To be eligible, you must notify us within 7 days of delivery at sales@wholesaleindustries.com with your order number, a description of the problem and clear photos. Perishable goods, opened or used items, and products damaged after delivery are not eligible.
2. How Refunds Are Processed
Once we receive your claim we will review it within 3 business days. If approved, we will arrange the return of the goods where required and offer a replacement, credit or refund to your original payment method. Approved refunds are issued within 10 business days, and your bank may need additional time to post them. Return shipping on approved claims caused by our error is paid by us.
3. Cancellations & Contact
Orders may be cancelled before they are dispatched by contacting us immediately; orders that have already shipped cannot be cancelled. Questions about a refund? Reach us at sales@wholesaleindustries.com or +925482319831, Monday to Friday 8:00 AM - 6:00 PM.